Warranty Information

Full 10 Year Manufacturer Mattress Warranty

Our mattresses have been created by artisans dedicated to producing only the purest, finest quality sleep systems. The mattresses and box springs are covered by a manufacturer 10 Year Non-Prorated Warranty to the original purchaser.

The warranty covers all components and covers defects in materials and manufacturing. Should a failure occur in any of these components, including the springs, basic construction or cover, the manufacture will gladly repair or replace your mattress and/or box spring at the manufacturer's discretion. You will be asked only to cover the cost of shipping. This warranty is not transferable.

While the manufacturer strives to ensure your satisfaction, a few conditions beyond our control may invalidate the warranty:

Our extensive commitment to superior quality and raw materials results in a mattress so luxuriously dense that its weight must be supported and distributed properly across the foundation. As a result, the warranty may be invalidated should the mattress be used either without a box spring or with a box spring other than the one that has been designed by the manufacturer for that particular mattress.

• The warranty will be invalidated if:
• The mattress has been folded or bent.
• The box springs have not been properly supported.
• There are signs of improper care such as stains, burns, or compacting due to insufficient turning.

Mattress care and maintenance information:

Please note that SafeSlumber and the manufacturer cannot be responsible for claims associated with the handles, normal wear, fading or stains to the cover, issues of firmness, allergies or sensitivity to materials. Mattresses or box springs sold "as is" or as "floor models" are outside the coverage of this warranty as well.

The natural components of your mattress will respond to interactions with the human body. Gentle body impressions and subtle shifts in support characteristics are perfectly normal. They will in no way diminish the performance of your sleep system.

Your mattress and box springs are free from known defects, created under a pledge of providing superior construction and attention to detail.

Warranty: Invoice must be presented when claiming benefits from warranty. The warranty is not transferable and does not cover user's allergies. In normal use, slight body impressions and changes in the support and characteristics may appear. These changes are normal and do not indicate any type of structural failure.

2 Year Manufacturer Pillow Warranty

Pillows are covered by a 2-year warranty. If this pillow fails to perform due to a manufacturers defect within this time period, return this pillow with the sewn in law label and original sales receipt to the address on label. Pillow will be repaired or replaced at manufacturer's discretion.

*Products are handmade and can vary up to 1" in size and will compress 1/3 in volume with regular use.
*The warranty covers manufacturer’s defects only – allergies are not covered under the warranty.